FAQ

What is your return policy?

You're covered by our 15-day return policy. Unused items in original packaging qualify for a return, and any defective device is eligible for a full refund or replacement — no return shipping required. See our full Return Policy for details.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted.

Can I modify or cancel my order after placing it?

Contact us within 12 hours of placing your order and we'll do our best to change or cancel it. Once it's processed for shipping, changes may not be possible.

Do you ship outside the United States?

Right now we only ship within the contiguous United States, so we can guarantee fast, reliable delivery times.

How long does shipping take?

Orders typically ship within 2–5 business days across the continental US. You'll receive tracking information by email as soon as your order ships.

Do you offer free shipping?

Yes — every order ships free within the contiguous United States, no minimum required.

Can I track my order?

Absolutely. Once your order ships, you'll get a tracking number by email — you can also check your order status any time on our Track Your Order page.

Are your devices safe to use on my skin?

Yes. Our devices are designed for gentle, at-home cosmetic use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition — always follow the instructions included with your device.